Shipping Policy
Shipping Policy
Shipping Destinations
We currently only ship to Singapore.
Processing and Delivery Times
- Order Processing Time: Orders will be processed within 1-2 business days after payment is received.
- Delivery Time: Packages are typically delivered within 3-7 business days. Delivery times may vary depending on your location and logistics conditions.
- Order Processing Time: Orders will be processed within 1-2 business days after payment is received.
Shipping Fees
- Singapore: SGD 4
Shipping Method
We deliver using reliable courier services. All orders come with tracking information, which allows you to monitor the delivery progress using the provided tracking number.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the status of your package.
Return Policy
- Special Cases: If the received product is visibly damaged or incorrect, please contact our customer service team within 24 hours of receiving the goods. We will provide replacements or other solutions based on the specific circumstances.
Refund Policy
- Eligibility: If the issue is caused by our error (e.g., wrong item or damaged item), please contact our customer service within 24 hours of receiving the product. We will review your request and process the refund upon confirmation.
- Refund Processing: Refunds will be issued via the original payment method and may take 7-10 business days to process. Please note that your bank or payment platform may require additional time to complete the refund.
- Eligibility: If the issue is caused by our error (e.g., wrong item or damaged item), please contact our customer service within 24 hours of receiving the product. We will review your request and process the refund upon confirmation.
Contact Information
If you have any questions regarding shipping, returns, or refunds, feel free to reach out to us via the following channels:
- Phone: +6582787188
- Email Address: dudupet.official@gmail.com